The staff was very nice but I didn’t like how they did my nails at all. He cut me more the 5 times. I usually go to t20 in richland. Never again will I cheat on my nail tech. I felt so rushed here.
We won't be back.
Under my first impression, I was very happy to get both my daughter and I in at the same time last minute. The staff is very kind and gentle. However I had a strict budget that I carefully explained to both my daughters nail tech as well as my own. I'm a very simple pedicure with little shaping or filing or scrubbing to do. I keep my feet healthy at home. I choose the EXACT same polish as i have for probably 10yrs. The woman doing my nails totally chose something else and I noticed right away and she kept telling me "same color same color" Well, as it turns out she was giving me gel polish that I didnt ask for or have money for... My $22 pedicure turned into $40 without my consent. No base coat for the gel treatment was used , so i highly doubt this will even last. So i go to check on my daughter and the guy did a nice job, but she alsonwas being taken advantage of with add on services. Our total was almost $100!!! That was our lunch money for our date... And their tip.
Will NOT be returning. I was told 10 min wait, 10 minutes turned into 45 min . Then the guy rushed through, tried making me choose something other than what I wanted. Did the opposite of what I said then when I said it was wrong he said "too late no time to fix" and continued to do the other hand as I kept repeating that's not what I want. I finally just said forget it and let him finish only to see that my nails were not straight. I told him they weren't straight and again he responded "too late no time to fix" then he charges me $20 extra for a cherry blossom design on 2 fingers !!!! He didn't even give the normal hand massage. The real kicker was that he had the audacity to ask for a tip. Ha ha no way buddy. Also the nails started lifting and the gel polish started chipping less than a week after I had them done ! This place is a joke !
The ladies and one of the guys that work there are very nice, but the other guy is the rudest person I ever seen! He did my nails like he was in a hurry to get it done! He filed them some square some round, I had to ask him to file them all the same and he did not seem very happy about it! He was not gentle when moving my hand around! When I paid, he kinda throw the receipt in my direction! Worst customer service ever! I've been like 5 times to that place. First time I felt like my presence over there was not welcome! My friends and I will find another place to get out nails done!
Now, Ive been a hairstlist for nearly 16yrs and I ALWAYS explain add on services and provide options and solutions.
October 11, 2017 I went in to get a fill and was pleased that the rude guy is now gone. I love the original Crue and am glad they are back. I love the gentle and kind treatment. My nails look great. Thank you.
Crystal Nails Spa is a US Hair Care Studio based in Moses Lake, Washington. Crystal Nails Spa is located at 210 E 3rd Ave b, Moses Lake, WA 98837, USA.
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