On a personal note, I happened to do business with them once prior to this event and wasn't real happy with that either, to the point that I'd been reluctant to go down again. But, with my back damaged more than it's ever been the thought of driving out of town to look for furniture was enough to make me hope the last time had just been a fluke. It wasn't. I'll never go back again and I would encourage anyone thinking of purchasing something from here to make sure they're buying something that's in-stock and EXACTLY what they want. Also, withholding your phone number may be the way to go.
- The next week we called a couple of days after it was supposed to be delivered and they told us they weren't sure where the chair was. We said we'd call back next week.
A ridiculously huge selection. We buy our furniture here. Quality and at a great price.
I purchased a queen size mattress and paid cash. When i paid out right for the mattress set my brother-in-law went to pick up my mattress that i purchased and he was told that another associate had sold the one that I had already paid for. I ended up with a mattress that i did not pick our nor did i pay for. I was not given a discount at all either. A couple of months later i thought i would give it another chance and decided to purchase a sofa and a chair to fit into my smaller place. When i put the $100 down i was never told that the payments would be coming directly out of my banking account. I was also not told that the financing would be going through a 3rd party. I wasn't aware of this until i went to pick the furniture up after i had already signed and paid the $100 cash. Also, the chair that i purchased already had down feathers poking out of it which is extremely uncomfortable. I have purchased furniture from other furniture stores where i where i am told the contract at the very beginning before i even give them any money. The other places also do free delivery for me. I would really like to speak with a manager about giving this couch and chair back and getting a refund as i was misguided in my purchase.
- The following week we called again and still it wasn't there and they didn't know where it was. It was at this point; now a little more than six weeks later that we cancelled the chair since no one seemed to know where it was or even if it'd been built yet.
I'm a very large guy, standing over 6.5 feet, as it happens I've got a spinal disease that has become a very big problem recently; so my wife and I were looking at getting a recliner to try and get some relief. The salesman/manager who was helping us along with another sales person who was there managed to convince us we could have a custom-built recliner that would work great for my needs. Said it'd be about a month until it was done and we could come get it then.
- Three days after that, they called and said we should come look at the chair cause "it's a real keeper"... So we've gone from getting NO contact to getting harassed. Not even a courtesy call saying something like "Sorry, we're not sure where your chair is, we're trying to contact the manufacturer now," just nothing while the chair was late.
- After three weeks we didn't hear back from them and so called a couple days after it should have arrived and were told that they'd forgotten to load it on the truck. We said okay and they told us they'd deliver it to our home the next week at no charge.
My experience with the Home Center in Moses Lake has been frustrating. I deliberately went to find a swivel rocker decliner. They had one in gunslinger black. I purchased it using my credit card. When it was delivered it was not a swivel recliner. I purchased the swivel recliner due to health issue. I called immediately and was told they didn't have any swivel recliners. I told them they did, and I had the receipt before me. The Sales Associate told me I would get the swivel in four weeks. So I waited a month to call back. The person answering the phone could not even find my original order. Then she went to the web sight and it sounded to me like this rocker was not even in production. So needless to say, I am without the swivel and I honestly don't know when I will get it. You have to decide for yourself everybody has had their own experience with The Moses Lake Home Center. I just need it now and it has placed undue stress on me.
- Nearly three weeks after that we get a phone call that tells us our chair is in and we can come get it; this in the form of a message. Once we got home we called and reminded them that we cancelled the order three weeks before and they said they had no record of that. Then someone else called and again we explained what had happened and again reminded them that we cancelled.
We purchased a bedroom set and was very happy with the quality and price. The staff is very friendly. When we were leaving, I saw a love seat and chair that was just gorgeous! We were not shopping for that though. But my husband, seeing the excitement on my face and the price tag, bought me them too! We will shop here for all future purchases.
Home Center is a US Furniture Store based in Moses Lake, Washington. Home Center is located at 515 W Broadway Ave, Moses Lake, WA 98837, USA.
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