On 27 June 2011 I entered the store and told them I wanted to purchase a full 5-lb CO2 cylinder. They did not produce the cylinder I would be buying, instead processing the paperwork for the payment. I ran a debit card payment for $83.32. I followed their employee to the dock to pick up the cylinder, and we both discovered that they did not have a full cylinder in the shape I needed; however they did have an empty one. I told them I would buy the empty one instead. We went back to the counter, and they processed a second debit card charge for $77.02, the price of an empty cylinder. They told me they would send a void through on the $83.32 charge. By Thursday, 29 June, I noticed that no such void had been processed and, furthermore, a second debit for $83.32 was on my account for processing that day. I phoned Oxarc and expressed my concern. The person I talked to said she would look into it. By Friday, 30 June, the second $83.32 had disappeared, but the original one was still there. I phoned again, and the person at the store gave me the cell number for the manager, Don Haskins. I phoned him, and he said he would take care of it. He didn't. Tuesday, following the long weekend, I phone Don Haskins again. He expressed surprise that the void had not been processed. He said he would process a credit to take care of the matter. No such credit has yet appeared. I sent an email to the company President and he has not responded in any way. I believe a reasonable reading of the situation is that Oxarc's intent is to stiff me for the $83.32.
Oxarc Inc is a US Store based in Moses Lake, Washington. Oxarc Inc is located at 1500 E Wheeler Rd, Moses Lake, WA 98837, USA.
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