Fast forward to today. I have a trailer in need of new lockset, which I was told they have in stock for about 70 bucks. I can't get to their shop before closing, so I ask if they can drop it off on the way out tonight. I live 1.2 miles away. Three minutes in heavy Moses Lake traffic. I'm told the "trip fee" will be 50 dollars. FIFTY dollars.
Bottom line: Competent, but not competitive. Seem to have a small town monopoly mindset. Don't appear to care about return customers. There is apparently no reciprocal loyalty from Jim's Lock Service.
I had a decent experience with this proprietor earlier this year when I had to call him out on a weekend evening for a lockout. I expected to pay a premium - and did - but he cut a new key on site without additional charge.
I understand and appreciate how our economy works. I was prepared to absorb a reasonable additional cost for the arduous cross-town journey of three minutes. Almost doubling the price is not reasonable. When I advised that this may drive me back to comparison pricing, the only response I got was "sounds good". I may use this business again, but only if I have to.
We are so incredibly greatful for your time and service. You saved our Christmas Day. You arrived very fast and had us in our car with spare keys in no time at all. Thank you Thank you.
I like to reward small business owners with repeat business when they earn it, even if it's a little more expensive. It save me the hassle of having to comparison shop if I know I can rely on the quality of their work.
Very. Professional. People and. Very y helpful
I was visiting from almost 300 miles away, and I found myself locked out of my car with almost no money. I called these guys in a massive pinch, and not only did they come by pretty quickly, but they also gave me a small discount. The whole thing went quickly.
They were quick about replacing the key on my husband's toolbox.
Jims Lock Service is a US Locksmith based in Moses Lake, Washington. Jims Lock Service is located at 522 W Broadway Ave, Moses Lake, WA 98837, USA.
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