Very angry customer.
I was a customer of wamu for 6 years and was very happy. We had checking, savings, credit card, and mortgage. Now, we are leaving Chase because we have had one problem after another. Don't ever use Chase. They took money out of our account early every month for our mortgage!!! The first weekend our deposits were lost, along with 7500 other customers. Don't use this bank if you want to be able to access your own money!
If I could rate 0 I would. Had a 7 day hold out on a money order deposit and needed funds immediately due to family crisis. Not only between calling customer service the night of the deposit and caking the bank and going into the bank. I was refused access to my money order, funds, and given no reason for the hold. They attempted to close my account befpre the funds had gone through basically losing my funds in there system. And after 2 hours of being in the bank and asking for solutions and my a count information. I was refused a copy of the terms and service agreement with my signature on it. I was told my lawyer could subpoena a copy. Sandi who claims she is the manager then threatens to call the police on me for waiting for the information I legally habe the rigjt to access.
If she is the manager with her rude disposition and lack of abilty to even attempt to help a customer rather then excuses followed by prompted empty apologies, then proceeds to get immediately frustrated and call law enforcement. There is little to no hope for the institution in this area. I will be filling a formal complaint and consulting an attorney concerning them refusing my personal account information.
Love the new ATMs
Chase Bank is a US Bank based in Moses Lake, Washington. Chase Bank is located at 323 S Division St, Moses Lake, WA 98837, USA.
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